Adobe Systems: I spent *hours trying to get my serial number...
A Adobe Systems customer review by GetHuman user ~Roy Eby from November 23rd, 2017
Background on ~Roy Eby's case
GetHuman: ~Roy Eby - can you tell our other Adobe Systems customers when your case took place?
~Roy Eby: Yeah. It was afternoon, on November 18th.
GetHuman: Did you reach out to Adobe Systems, and if so, how?
GetHuman: And which of these common Adobe Systems customer issues best describes the reason you wanted to talk to them?
(Shows ~Roy Eby a list of common Adobe Systems problems)
~Roy Eby: "Change order" was why I was trying to call.
~Roy Eby's review of Adobe Systems customer service
GetHuman: So how would you sum up your experience for GetHuman's Adobe Systems customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Roy Eby: I spent *hours trying to get my serial number. Finally Prabhudev generated a new number but it didn't work. Now what do I do??
GetHuman: Let's quantify your experience contacting Adobe Systems. On a scale of 1 to 5, how easy is it go get help on a Adobe Systems problem?
~Roy Eby: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Roy Eby: I'd give them a three out of five on communication.
GetHuman: And what about Adobe Systems's ability to quickly and effectively address your problem?
~Roy Eby: For that I would say four out of five.
GetHuman: And finally- any advice for other Adobe Systems customers?
~Roy Eby: Call them early in the day or late. Don't forget any personal or account information you might need for Adobe Systems to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Roy Eby taken from his Adobe Systems customer service problem that occurred on November 18th, 2017.