Adobe Systems: if adobe wants to charge crazy prices for their...
A Adobe Systems customer review by GetHuman user ~done with adobe from November 3rd, 2017
Background on ~done with adobe's case
GetHuman: ~done with adobe - can you tell our other Adobe Systems customers when your case took place?
~done with adobe: Yup. It was late at night, on October 25th.
GetHuman: Did you reach out to Adobe Systems, and if so, how?
GetHuman: And which of these common Adobe Systems customer issues best describes the reason you wanted to talk to them?
(Shows ~done with adobe a list of common Adobe Systems problems)
~done with adobe: "Overcharge/Strange charge" was why I was trying to call.
~done with adobe's review of Adobe Systems customer service
GetHuman: So how would you sum up your experience for GetHuman's Adobe Systems customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~done with adobe: if adobe wants to charge crazy prices for their products they need to get their act together.i bought a new macbook pro & could only find my cs upgrade serial *, not the * from my original purchase. after waiting on hold for ** minutes i saw what a mickey mouse operation adobe has. the guy who first answered was reading some script so i asked to speak to a supervisor. he wouldn*€*t transfer me & when i insisted he actually said, *€*i will look for a supervisor and see if they are willing to answer your call.*€* apparently they have the royal family in england as supervisors. *the solution i found: pages for $**, aperture for $**, pixelmator for $** from the apple app store for a grand total of $*** vs $*** for cs. **there is one less customer in cs land today than there was yesterday.
GetHuman: Let's quantify your experience contacting Adobe Systems. On a scale of 1 to 5, how easy is it go get help on a Adobe Systems problem?
~done with adobe: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~done with adobe: I'd give them a three out of five on communication.
GetHuman: And what about Adobe Systems's ability to quickly and effectively address your problem?
~done with adobe: For that I would say one out of five.
GetHuman: And finally- any advice for other Adobe Systems customers?
~done with adobe: Call them early in the day or late. Don't forget any personal or account information you might need for Adobe Systems to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~done with adobe taken from his Adobe Systems customer service problem that occurred on October 25th, 2017.