Adorama.com: I submitted a (negative) review already but it...
A Adorama.com customer review by GetHuman user ~A Very Dissatisfied (Ex-)Adora from November 26th, 2017
Background on ~A Very Dissatisfied (Ex-)Adora's case
GetHuman: ~A Very Dissatisfied (Ex-)Adora - can you tell our other Adorama.com customers when your case took place?
~A Very Dissatisfied (Ex-)Adora: Yup. It was late at night, on November 16th.
GetHuman: Did you reach out to Adorama.com, and if so, how?
GetHuman: And which of these common Adorama.com customer issues best describes the reason you wanted to talk to them?
(Shows ~A Very Dissatisfied (Ex-)Adora a list of common Adorama.com problems)
~A Very Dissatisfied (Ex-)Adora: "Overcharge/Strange charge" was why I was trying to call.
~A Very Dissatisfied (Ex-)Adora's review of Adorama.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Adorama.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~A Very Dissatisfied (Ex-)Adora: I submitted a (negative) review already but it never showed up (hmmmm...). For the wait time, you can only go up to ** minutes - wanted to put in the actual time (over * day - *,*** minutes - but couldn't - hmmm. ..). Experience with Adorama was utterly terrible. They have blamed a third party involved in the purchase process for a pricing error that verges on a "bait-and-switch" situation, and have made no attempt to resolve the situation in favor of the customer. If you are looking for customer- centric service from an online retailer of photographic equipment, look elsewhere. Shop at Adorama.com at your own risk - chances are you will be cheated somehow.
GetHuman: Let's quantify your experience contacting Adorama.com. On a scale of 1 to 5, how easy is it go get help on a Adorama.com problem?
~A Very Dissatisfied (Ex-)Adora: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~A Very Dissatisfied (Ex-)Adora: I'd give them a three out of five on communication.
GetHuman: And what about Adorama.com's ability to quickly and effectively address your problem?
~A Very Dissatisfied (Ex-)Adora: For that I would say four out of five.
GetHuman: And finally- any advice for other Adorama.com customers?
~A Very Dissatisfied (Ex-)Adora: Call them early in the day or late. Don't forget any personal or account information you might need for Adorama.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~A Very Dissatisfied (Ex-)Adora taken from his Adorama.com customer service problem that occurred on November 16th, 2017.