Advance Auto Parts: I just want to express my EXTREMELY NEGATIVE ex...
A Advance Auto Parts customer review by GetHuman user ~acabiya from November 23rd, 2017
Background on ~acabiya's case
GetHuman: ~acabiya - can you tell our other Advance Auto Parts customers when your case took place?
~acabiya: Yeah. It was morning, on November 20th.
GetHuman: Did you reach out to Advance Auto Parts, and if so, how?
GetHuman: And which of these common Advance Auto Parts customer issues best describes the reason you wanted to talk to them?
(Shows ~acabiya a list of common Advance Auto Parts problems)
~acabiya: "None of those really matches why I wanted to call Advance Auto Parts that day." was why I was trying to call.
~acabiya's review of Advance Auto Parts customer service
GetHuman: So how would you sum up your experience for GetHuman's Advance Auto Parts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~acabiya: I just want to express my EXTREMELY NEGATIVE experience on the Advance Auto located on R****o Grande Puerto Rico.**I was passing almost in front of Advanced Auto store when my brakes failed. Just to mention I'm not a mechanic, BUT I know how to fix almost any car because it's like a hobby. I verified the car when the brakes failed and saw that my wife's car had broken the car front disks because the pads were damaged.**I entered the store at **:** PM. The person in front told me where the line for car services was. There was ONLY * person in front of me. I waited for about * to * minutes and the person in front of me left. I went to the counter. The person attending left and another guy came, but he went to the computer besides me. He saw me but called a person that was not in line, I mentioned I was next on line and the person he called said, that it was ok, BUT he said that he will attend her. The person came to purchase * tire without installation. It took him quite a long
GetHuman: Let's quantify your experience contacting Advance Auto Parts. On a scale of 1 to 5, how easy is it go get help on a Advance Auto Parts problem?
~acabiya: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~acabiya: I'd give them a two out of five on communication.
GetHuman: And what about Advance Auto Parts's ability to quickly and effectively address your problem?
~acabiya: For that I would say five out of five.
GetHuman: And finally- any advice for other Advance Auto Parts customers?
~acabiya: Call them early in the day or late. Don't forget any personal or account information you might need for Advance Auto Parts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~acabiya taken from his Advance Auto Parts customer service problem that occurred on November 20th, 2017.