Advance Auto Parts: I stopped today to recycle oil at the store in...
A Advance Auto Parts customer review by GetHuman user GetHuman-143252 from November 11th, 2017
Background on GetHuman-143252's case
GetHuman: GetHuman-143252 - can you tell our other Advance Auto Parts customers when your case took place?
GetHuman-143252: Yeah. It was afternoon, on November 7th.
GetHuman: Did you reach out to Advance Auto Parts, and if so, how?
GetHuman: And which of these common Advance Auto Parts customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-143252 a list of common Advance Auto Parts problems)
GetHuman-143252: "None of those really matches why I wanted to call Advance Auto Parts that day." was why I was trying to call.
GetHuman-143252's review of Advance Auto Parts customer service
GetHuman: So how would you sum up your experience for GetHuman's Advance Auto Parts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-143252: I stopped today to recycle oil at the store in Littleton, CO. Employee Alred "you don't need my last name...Alfred is all you need to know" brusquely told me to move my truck from the back of the store where the recycle is..."move it to a parking place we have trucks that need to get in here...". I've had recent surgery and am unable to lift and carry the weight. My intention was to drop the basket of bottles and then return to the back door to accomplish the recycle. Alfred was not interested in any dialogue. Ironically an Advance Auto Parts truck pulled quite easily between Alfred and I during the interchange. No offer to help, no questions, just a brusque attitude. I won't be back to Advance Auto Parts.
GetHuman: Let's quantify your experience contacting Advance Auto Parts. On a scale of 1 to 5, how easy is it go get help on a Advance Auto Parts problem?
GetHuman-143252: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-143252: I'd give them a four out of five on communication.
GetHuman: And what about Advance Auto Parts's ability to quickly and effectively address your problem?
GetHuman-143252: For that I would say three out of five.
GetHuman: And finally- any advice for other Advance Auto Parts customers?
GetHuman-143252: Call them early in the day or late. Don't forget any personal or account information you might need for Advance Auto Parts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-143252 taken from his Advance Auto Parts customer service problem that occurred on November 7th, 2017.