Advance Auto Parts: I've written less than * TOTAL reviews on anyth...
A Advance Auto Parts customer review by GetHuman user GetHuman-164398 from November 17th, 2017
Background on GetHuman-164398's case
GetHuman: GetHuman-164398 - can you tell our other Advance Auto Parts customers when your case took place?
GetHuman-164398: Yup. It was morning, on November 8th.
GetHuman: Did you reach out to Advance Auto Parts, and if so, how?
GetHuman: And which of these common Advance Auto Parts customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-164398 a list of common Advance Auto Parts problems)
GetHuman-164398: "None of those really matches why I wanted to call Advance Auto Parts that day." was why I was trying to call.
GetHuman-164398's review of Advance Auto Parts customer service
GetHuman: So how would you sum up your experience for GetHuman's Advance Auto Parts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-164398: I've written less than * TOTAL reviews on anything in my life but I had to say something here.**I went in for a battery yesterday and was told I could bring my car back to get it installed today.**I came back and was told they can't touch my car bc it's a hybrid after I explicitly told them it was yesterday. Can I get a charge to get back to my house? No, couldn't do that either. I had to make my wife come out and get me.**Unapologetic and happy he didn't have to install a battery today* that's how they made me feel. **Thanks for nothing. Enough competition out there - wont be back ever again.
GetHuman: Let's quantify your experience contacting Advance Auto Parts. On a scale of 1 to 5, how easy is it go get help on a Advance Auto Parts problem?
GetHuman-164398: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-164398: I'd give them a two out of five on communication.
GetHuman: And what about Advance Auto Parts's ability to quickly and effectively address your problem?
GetHuman-164398: For that I would say five out of five.
GetHuman: And finally- any advice for other Advance Auto Parts customers?
GetHuman-164398: Call them early in the day or late. Don't forget any personal or account information you might need for Advance Auto Parts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-164398 taken from his Advance Auto Parts customer service problem that occurred on November 8th, 2017.