Advance Auto Parts: Never.... but never buy a battery in this store...
A Advance Auto Parts customer review by GetHuman user ~Great Thiefs from November 5th, 2017
Background on ~Great Thiefs's case
GetHuman: ~Great Thiefs - can you tell our other Advance Auto Parts customers when your case took place?
~Great Thiefs: Yeah. It was afternoon, on October 31st.
GetHuman: Did you reach out to Advance Auto Parts, and if so, how?
GetHuman: And which of these common Advance Auto Parts customer issues best describes the reason you wanted to talk to them?
(Shows ~Great Thiefs a list of common Advance Auto Parts problems)
~Great Thiefs: "None of those really matches why I wanted to call Advance Auto Parts that day." was why I was trying to call.
~Great Thiefs's review of Advance Auto Parts customer service
GetHuman: So how would you sum up your experience for GetHuman's Advance Auto Parts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Great Thiefs: Never.... but never buy a battery in this store. Their batteries are the worst quality, and they always refuse to change. Their battery damaged my alternator, they refused to change and when I filed a claim on BBB they offered me a discount in a new battery. This company doesn't care anything about you, they just want to take your money and all the money that they can take. Be away from this store... I'm serious
GetHuman: Let's quantify your experience contacting Advance Auto Parts. On a scale of 1 to 5, how easy is it go get help on a Advance Auto Parts problem?
~Great Thiefs: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Great Thiefs: I'd give them a four out of five on communication.
GetHuman: And what about Advance Auto Parts's ability to quickly and effectively address your problem?
~Great Thiefs: For that I would say three out of five.
GetHuman: And finally- any advice for other Advance Auto Parts customers?
~Great Thiefs: Call them early in the day or late. Don't forget any personal or account information you might need for Advance Auto Parts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Great Thiefs taken from his Advance Auto Parts customer service problem that occurred on October 31st, 2017.