Advance Auto Parts: Nice little scam going on here. Please don't bu...
A Advance Auto Parts customer review by GetHuman user ~BC from November 23rd, 2017
Background on ~BC's case
GetHuman: ~BC - can you tell our other Advance Auto Parts customers when your case took place?
~BC: Yes. It was morning, on November 13th.
GetHuman: Did you reach out to Advance Auto Parts, and if so, how?
GetHuman: And which of these common Advance Auto Parts customer issues best describes the reason you wanted to talk to them?
(Shows ~BC a list of common Advance Auto Parts problems)
~BC: "None of those really matches why I wanted to call Advance Auto Parts that day." was why I was trying to call.
~BC's review of Advance Auto Parts customer service
GetHuman: So how would you sum up your experience for GetHuman's Advance Auto Parts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~BC: Nice little scam going on here. Please don't buy auto batteries at Pump Rd store. My * year **H* autocraft battery stopped holding a charge after * years. I waited * weeks before taking it in, charging it each night to see how long it held a charge. After it leaving me stranded * times enough was enough. When I took it in they hooked it up to their tester and said the *** CCA battery still has *** CCAs and that means we consider it fine. Yeah except it won't kick over my LS* engine. Man behind the counter says I have a bad starter..... Come on man. I have been a shade tree mechanic for over ** years Starter works fine after full charge and alternator is fine too. Stand behind your products. Battery will not hold a charge. Went to auto zone. They have my business from now on
GetHuman: Let's quantify your experience contacting Advance Auto Parts. On a scale of 1 to 5, how easy is it go get help on a Advance Auto Parts problem?
~BC: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~BC: I'd give them a one out of five on communication.
GetHuman: And what about Advance Auto Parts's ability to quickly and effectively address your problem?
~BC: For that I would say one out of five.
GetHuman: And finally- any advice for other Advance Auto Parts customers?
~BC: Call them early in the day or late. Don't forget any personal or account information you might need for Advance Auto Parts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~BC taken from his Advance Auto Parts customer service problem that occurred on November 13th, 2017.