Advance Auto Parts: Ordered two rear gas shocks online from advance...
A Advance Auto Parts customer review by GetHuman user ~Ray O. from November 5th, 2017
Background on ~Ray O.'s case
GetHuman: ~Ray O. - can you tell our other Advance Auto Parts customers when your case took place?
~Ray O.: Sure. It was afternoon, on November 2nd.
GetHuman: Did you reach out to Advance Auto Parts, and if so, how?
GetHuman: And which of these common Advance Auto Parts customer issues best describes the reason you wanted to talk to them?
(Shows ~Ray O. a list of common Advance Auto Parts problems)
~Ray O.: "None of those really matches why I wanted to call Advance Auto Parts that day." was why I was trying to call.
~Ray O.'s review of Advance Auto Parts customer service
GetHuman: So how would you sum up your experience for GetHuman's Advance Auto Parts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ray O.: Ordered two rear gas shocks online from advanceautoparts.com and received both of them a week later in two packages from two different distribution centers (Marion, OH and Knoxville, TN). No wonder why both of them came as different models and don't fit my car. I've contacted customer service rep (Valerie) online and was told that the only solution is to bring both of them to the nearest store which is ** miles away from where I live (including $** in toll charges). This is the real way they treat their customers. Better stay away from them. Worst customer service ever. Waste of time, money and energy.
GetHuman: Let's quantify your experience contacting Advance Auto Parts. On a scale of 1 to 5, how easy is it go get help on a Advance Auto Parts problem?
~Ray O.: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ray O.: I'd give them a one out of five on communication.
GetHuman: And what about Advance Auto Parts's ability to quickly and effectively address your problem?
~Ray O.: For that I would say one out of five.
GetHuman: And finally- any advice for other Advance Auto Parts customers?
~Ray O.: Call them early in the day or late. Don't forget any personal or account information you might need for Advance Auto Parts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ray O. taken from his Advance Auto Parts customer service problem that occurred on November 2nd, 2017.