Advance Auto Parts: bought * pair of **.** wipers in February...
A Advance Auto Parts customer review by GetHuman user ~hot set up from November 16th, 2017
Background on ~hot set up's case
GetHuman: ~hot set up - can you tell our other Advance Auto Parts customers when your case took place?
~hot set up: Sure. It was morning, on November 9th.
GetHuman: Did you reach out to Advance Auto Parts, and if so, how?
GetHuman: And which of these common Advance Auto Parts customer issues best describes the reason you wanted to talk to them?
(Shows ~hot set up a list of common Advance Auto Parts problems)
~hot set up: "None of those really matches why I wanted to call Advance Auto Parts that day." was why I was trying to call.
~hot set up's review of Advance Auto Parts customer service
GetHuman: So how would you sum up your experience for GetHuman's Advance Auto Parts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~hot set up: bought * pair of **.** wipers in February **** may * were bad. was told warranty only good for ** days, never told me that when bought, they just wanted the money.will never, never ever go back to advance. don't be a fool to ever go their either
GetHuman: Let's quantify your experience contacting Advance Auto Parts. On a scale of 1 to 5, how easy is it go get help on a Advance Auto Parts problem?
~hot set up: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~hot set up: I'd give them a one out of five on communication.
GetHuman: And what about Advance Auto Parts's ability to quickly and effectively address your problem?
~hot set up: For that I would say two out of five.
GetHuman: And finally- any advice for other Advance Auto Parts customers?
~hot set up: Call them early in the day or late. Don't forget any personal or account information you might need for Advance Auto Parts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~hot set up taken from his Advance Auto Parts customer service problem that occurred on November 9th, 2017.