Advance Auto Parts: bought A battery for my mower,it started my mow...
A Advance Auto Parts customer review by GetHuman user ~dont matter from November 16th, 2017
Background on ~dont matter's case
GetHuman: ~dont matter - can you tell our other Advance Auto Parts customers when your case took place?
~dont matter: Sure. It was morning, on November 9th.
GetHuman: Did you reach out to Advance Auto Parts, and if so, how?
GetHuman: And which of these common Advance Auto Parts customer issues best describes the reason you wanted to talk to them?
(Shows ~dont matter a list of common Advance Auto Parts problems)
~dont matter: "None of those really matches why I wanted to call Advance Auto Parts that day." was why I was trying to call.
~dont matter's review of Advance Auto Parts customer service
GetHuman: So how would you sum up your experience for GetHuman's Advance Auto Parts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dont matter: bought A battery for my mower,it started my mower once,took it to my shop and did a ** amp *hr. charge not knowing why it was dead.performed a load test with a fail,using a carbon pile tester,also note the charger showed * amps while charging,took it to the country club road store in winston salem nc. the rep tested it with an electronic tester,and told me it was good.i explained that in my ** plus years as an ASE master tech that i have seen those testers mis a bad cell.no help.went to your competitor bought a battery mower starts every time. I will NEVER step into or speak good about this company again,i will do the opposite yal can shove them batteries up your ***!
GetHuman: Let's quantify your experience contacting Advance Auto Parts. On a scale of 1 to 5, how easy is it go get help on a Advance Auto Parts problem?
~dont matter: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dont matter: I'd give them a five out of five on communication.
GetHuman: And what about Advance Auto Parts's ability to quickly and effectively address your problem?
~dont matter: For that I would say four out of five.
GetHuman: And finally- any advice for other Advance Auto Parts customers?
~dont matter: Call them early in the day or late. Don't forget any personal or account information you might need for Advance Auto Parts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dont matter taken from his Advance Auto Parts customer service problem that occurred on November 9th, 2017.