Advance Auto Parts: i bought a lawn tractor battery,it started my m...
A Advance Auto Parts customer review by GetHuman user ~kevin berkstresser from November 16th, 2017
Background on ~kevin berkstresser's case
GetHuman: ~kevin berkstresser - can you tell our other Advance Auto Parts customers when your case took place?
~kevin berkstresser: Yes. It was afternoon, on November 14th.
GetHuman: Did you reach out to Advance Auto Parts, and if so, how?
GetHuman: And which of these common Advance Auto Parts customer issues best describes the reason you wanted to talk to them?
(Shows ~kevin berkstresser a list of common Advance Auto Parts problems)
~kevin berkstresser: "None of those really matches why I wanted to call Advance Auto Parts that day." was why I was trying to call.
~kevin berkstresser's review of Advance Auto Parts customer service
GetHuman: So how would you sum up your experience for GetHuman's Advance Auto Parts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kevin berkstresser: i bought a lawn tractor battery,it started my mower one time,im an ase master tech,have been for ** yrs.took batt. to my shop n load tested it @ half the cca,it failed took it country club rd store they tested it with an electronic tester and it passed,i explained to the man i have seen those miss dead cells,no help went got a different brand batt my mower runs good .i will spread the word,advance *****!sincerely,Kevin Berkstresser SR.Winston Salem NC.
GetHuman: Let's quantify your experience contacting Advance Auto Parts. On a scale of 1 to 5, how easy is it go get help on a Advance Auto Parts problem?
~kevin berkstresser: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kevin berkstresser: I'd give them a three out of five on communication.
GetHuman: And what about Advance Auto Parts's ability to quickly and effectively address your problem?
~kevin berkstresser: For that I would say two out of five.
GetHuman: And finally- any advice for other Advance Auto Parts customers?
~kevin berkstresser: Call them early in the day or late. Don't forget any personal or account information you might need for Advance Auto Parts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kevin berkstresser taken from his Advance Auto Parts customer service problem that occurred on November 14th, 2017.