Advocate Health Care: Customer service department is a bad place to w...

A Advocate Health Care customer review by GetHuman user ~sorry12 from November 17th, 2017

Background on ~sorry12's case

GetHuman: ~sorry12 - can you tell our other Advocate Health Care customers when your case took place?
~sorry12: Yup. It was evening, on November 8th.
GetHuman: Did you reach out to Advocate Health Care, and if so, how?
~sorry12: I used the 800-323-8622 number I found for on the GetHuman Advocate Health Care customer phone number page I was on: Advocate Health Care Customer Service Phone Number
GetHuman: And which of these common Advocate Health Care customer issues best describes the reason you wanted to talk to them?
(Shows ~sorry12 a list of common Advocate Health Care problems)
~sorry12: "Renew coverage" was why I was trying to call.

~sorry12's review of Advocate Health Care customer service

GetHuman: So how would you sum up your experience for GetHuman's Advocate Health Care customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sorry12: Customer service department is a bad place to work,the is lots of racist people in the office starting with the mangers team,Patty Gillespie and Tina Boivin and Marie Guarino they hate black people in the office. They do not like working with people or black patients that call into the office. this is horrible. Tina Boivin is always making of people and Patty does not like anyone that does not look like her. Nothing is never done about their behavior. I hope something is done later. Someone needs to take a look at the behavioral of management team.
GetHuman: Let's quantify your experience contacting Advocate Health Care. On a scale of 1 to 5, how easy is it go get help on a Advocate Health Care problem?
~sorry12: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sorry12: I'd give them a five out of five on communication.
GetHuman: And what about Advocate Health Care's ability to quickly and effectively address your problem?
~sorry12: For that I would say one out of five.
GetHuman: And finally- any advice for other Advocate Health Care customers?
~sorry12: Call them early in the day or late. Don't forget any personal or account information you might need for Advocate Health Care to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sorry12 taken from his Advocate Health Care customer service problem that occurred on November 8th, 2017.

Advocate Health Care

1.50 of 5 stars | 1 reviews

~sorry12's Advocate Health Care Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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