Advocate Health Care: iRecently computers were stolen..I called for f...

A Advocate Health Care customer review by GetHuman user ~Biju John from November 18th, 2017

Background on ~Biju John's case

GetHuman: ~Biju John - can you tell our other Advocate Health Care customers when your case took place?
~Biju John: Sure. It was morning, on November 15th.
GetHuman: Did you reach out to Advocate Health Care, and if so, how?
~Biju John: I used the 800-323-8622 number I found for on the GetHuman Advocate Health Care customer phone number page I was on: Advocate Health Care Customer Service Phone Number
GetHuman: And which of these common Advocate Health Care customer issues best describes the reason you wanted to talk to them?
(Shows ~Biju John a list of common Advocate Health Care problems)
~Biju John: "Renew coverage" was why I was trying to call.

~Biju John's review of Advocate Health Care customer service

GetHuman: So how would you sum up your experience for GetHuman's Advocate Health Care customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Biju John: iRecently computers were stolen..I called for further info but the guy was not very forthcoming..I also told him to mail the credit reporting agency form I have not recvd it after almost * weeks..They are not delgent with people' personal info..
GetHuman: Let's quantify your experience contacting Advocate Health Care. On a scale of 1 to 5, how easy is it go get help on a Advocate Health Care problem?
~Biju John: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Biju John: I'd give them a one out of five on communication.
GetHuman: And what about Advocate Health Care's ability to quickly and effectively address your problem?
~Biju John: For that I would say two out of five.
GetHuman: And finally- any advice for other Advocate Health Care customers?
~Biju John: Call them early in the day or late. Don't forget any personal or account information you might need for Advocate Health Care to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Biju John taken from his Advocate Health Care customer service problem that occurred on November 15th, 2017.

Advocate Health Care

1.50 of 5 stars | 1 reviews

~Biju John's Advocate Health Care Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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