Aeroplan: Improve your CSR please.

A Aeroplan customer review by GetHuman user GetHuman-garyqiu from November 29th, 2017

Background on GetHuman-garyqiu's case

GetHuman: GetHuman-garyqiu - can you tell our other Aeroplan customers when your case took place?
GetHuman-garyqiu: Yeah. It was middle of the night, on November 25th.
GetHuman: Did you reach out to Aeroplan, and if so, how?
GetHuman-garyqiu: I used the 800-361-5373 number I found for on the GetHuman Aeroplan customer phone number page I was on: Aeroplan Customer Service Phone Number
GetHuman: And which of these common Aeroplan customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-garyqiu a list of common Aeroplan problems)
GetHuman-garyqiu: "Account Access" was why I was trying to call.

GetHuman-garyqiu's review of Aeroplan customer service

GetHuman: So how would you sum up your experience for GetHuman's Aeroplan customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-garyqiu: Improve your CSR please.
GetHuman: Can you tell the rest of us a bit more from what happened on 11/25/17?
GetHuman-garyqiu: Aeroplan CSR is the worst in Canada, I was holding for more than two hours, and no one answer my phone. What a ridiculous plan. I hate it.
GetHuman: Let's quantify your experience contacting Aeroplan. On a scale of 1 to 5, how easy is it go get help on a Aeroplan problem?
GetHuman-garyqiu: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-garyqiu: I'd give them a five out of five on communication.
GetHuman: And what about Aeroplan's ability to quickly and effectively address your problem?
GetHuman-garyqiu: For that I would say two out of five.
GetHuman: And finally- any advice for other Aeroplan customers?
GetHuman-garyqiu: Call them early in the day or late. Don't forget any personal or account information you might need for Aeroplan to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-garyqiu taken from his Aeroplan customer service problem that occurred on November 25th, 2017.


2.09 of 5 stars | 124 reviews

GetHuman-garyqiu's Aeroplan Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars

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