Aeroplan: ** attempts to get through today: * this mornin...

A Aeroplan customer review by GetHuman user ~Montreal Gary from November 28th, 2017

Background on ~Montreal Gary's case

GetHuman: ~Montreal Gary - can you tell our other Aeroplan customers when your case took place?
~Montreal Gary: Sure. It was evening, on November 22nd.
GetHuman: Did you reach out to Aeroplan, and if so, how?
~Montreal Gary: I used the 800-361-5373 number I found for on the GetHuman Aeroplan customer phone number page I was on: Aeroplan Customer Service Phone Number
GetHuman: And which of these common Aeroplan customer issues best describes the reason you wanted to talk to them?
(Shows ~Montreal Gary a list of common Aeroplan problems)
~Montreal Gary: "Change flight" was why I was trying to call.

~Montreal Gary's review of Aeroplan customer service

GetHuman: So how would you sum up your experience for GetHuman's Aeroplan customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Montreal Gary: ** attempts to get through today: * this morning around *:**am and ** between **:** and **:** - ALL went to a fast busy. Trying to rebook a ticked and AC cannot help.
GetHuman: Let's quantify your experience contacting Aeroplan. On a scale of 1 to 5, how easy is it go get help on a Aeroplan problem?
~Montreal Gary: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Montreal Gary: I'd give them a three out of five on communication.
GetHuman: And what about Aeroplan's ability to quickly and effectively address your problem?
~Montreal Gary: For that I would say four out of five.
GetHuman: And finally- any advice for other Aeroplan customers?
~Montreal Gary: Call them early in the day or late. Don't forget any personal or account information you might need for Aeroplan to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Montreal Gary taken from his Aeroplan customer service problem that occurred on November 22nd, 2017.


2.09 of 5 stars | 124 reviews

~Montreal Gary's Aeroplan Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

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