Aeroplan: Ridiculous the amount of time waiting for infor...
A Aeroplan customer review by GetHuman user GetHuman-78866 from November 15th, 2017
Background on GetHuman-78866's case
GetHuman: GetHuman-78866 - can you tell our other Aeroplan customers when your case took place?
GetHuman-78866: Sure. It was middle of the night, on November 7th.
GetHuman: Did you reach out to Aeroplan, and if so, how?
GetHuman: And which of these common Aeroplan customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-78866 a list of common Aeroplan problems)
GetHuman-78866: "Overcharge on Account" was why I was trying to call.
GetHuman-78866's review of Aeroplan customer service
GetHuman: So how would you sum up your experience for GetHuman's Aeroplan customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-78866: Ridiculous the amount of time waiting for information*At times the phone is also busy * which is frustrating
GetHuman: Let's quantify your experience contacting Aeroplan. On a scale of 1 to 5, how easy is it go get help on a Aeroplan problem?
GetHuman-78866: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-78866: I'd give them a four out of five on communication.
GetHuman: And what about Aeroplan's ability to quickly and effectively address your problem?
GetHuman-78866: For that I would say three out of five.
GetHuman: And finally- any advice for other Aeroplan customers?
GetHuman-78866: Call them early in the day or late. Don't forget any personal or account information you might need for Aeroplan to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-78866 taken from his Aeroplan customer service problem that occurred on November 7th, 2017.