Aeroplan: awfully long wait times, had to wait hours. eve...
A Aeroplan customer review by GetHuman user ~john from November 27th, 2017
Background on ~john's case
GetHuman: ~john - can you tell our other Aeroplan customers when your case took place?
~john: Yup. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Aeroplan, and if so, how?
GetHuman: And which of these common Aeroplan customer issues best describes the reason you wanted to talk to them?
(Shows ~john a list of common Aeroplan problems)
~john: "Overcharge on Account" was why I was trying to call.
~john's review of Aeroplan customer service
GetHuman: So how would you sum up your experience for GetHuman's Aeroplan customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~john: awfully long wait times, had to wait hours. even if they call back i waited * hr on hold and finally disconnected the call.
GetHuman: Let's quantify your experience contacting Aeroplan. On a scale of 1 to 5, how easy is it go get help on a Aeroplan problem?
~john: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~john: I'd give them a five out of five on communication.
GetHuman: And what about Aeroplan's ability to quickly and effectively address your problem?
~john: For that I would say four out of five.
GetHuman: And finally- any advice for other Aeroplan customers?
~john: Call them early in the day or late. Don't forget any personal or account information you might need for Aeroplan to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~john taken from his Aeroplan customer service problem that occurred on November 22nd, 2017.