Aeroplan: I had a return flight fro Kelowna to Montreal b...

A Aeroplan customer review by GetHuman user ~NMIllar from November 23rd, 2017

Background on ~NMIllar's case

GetHuman: ~NMIllar - can you tell our other Aeroplan customers when your case took place?
~NMIllar: Sure. It was evening, on November 21st.
GetHuman: Did you reach out to Aeroplan, and if so, how?
~NMIllar: I used the 800-361-5373 number I found for on the GetHuman Aeroplan customer phone number page I was on: Aeroplan Customer Service Phone Number
GetHuman: And which of these common Aeroplan customer issues best describes the reason you wanted to talk to them?
(Shows ~NMIllar a list of common Aeroplan problems)
~NMIllar: "Change flight" was why I was trying to call.

~NMIllar's review of Aeroplan customer service

GetHuman: So how would you sum up your experience for GetHuman's Aeroplan customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~NMIllar: I had a return flight fro Kelowna to Montreal booked in my name through Aeroplan. When I went to fly home (in June) from Montreal, the flight was cancelled and I needed to get home. Air Canada told me there was nothing they could do, as I booked through Aeroplan. Tried and tried to contact Aeroplan, well good luck with that! So I booked and paid for another flight the next morning. I applied for a credit for my air miles. I waited and waited and finally * months later I get an email. It says that they are sorry that there was no flight booked in my name and they can't help me. That is so ridiculous, I think I know who I am and all the info I sent to aeroplane came directly through information they sent to me! I got half way through the flight, one way on the ticket in my name, but apparently I don't exist. On top of this I replied to the email I sent to Aeroplan and I get an email back saying you cannot reply to the email, you have to go back through their webpage system, same one it t
GetHuman: Let's quantify your experience contacting Aeroplan. On a scale of 1 to 5, how easy is it go get help on a Aeroplan problem?
~NMIllar: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~NMIllar: I'd give them a four out of five on communication.
GetHuman: And what about Aeroplan's ability to quickly and effectively address your problem?
~NMIllar: For that I would say three out of five.
GetHuman: And finally- any advice for other Aeroplan customers?
~NMIllar: Call them early in the day or late. Don't forget any personal or account information you might need for Aeroplan to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~NMIllar taken from his Aeroplan customer service problem that occurred on November 21st, 2017.

Aeroplan

2.09 of 5 stars | 124 reviews

~NMIllar's Aeroplan Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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