Aetna Rx Home Delivery: Aetna received *-*-** and the prescription stil...
A Aetna Rx Home Delivery customer review by GetHuman user ~Anonym from November 9th, 2017
Background on ~Anonym's case
GetHuman: ~Anonym - can you tell our other Aetna Rx Home Delivery customers when your case took place?
~Anonym: Yes I can. It was evening, on November 3rd.
GetHuman: Did you reach out to Aetna Rx Home Delivery, and if so, how?
GetHuman: And which of these common Aetna Rx Home Delivery customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonym a list of common Aetna Rx Home Delivery problems)
~Anonym: "Overcharge/Strange charge" was why I was trying to call.
~Anonym's review of Aetna Rx Home Delivery customer service
GetHuman: So how would you sum up your experience for GetHuman's Aetna Rx Home Delivery customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonym: Aetna received *-*-** and the prescription still has not been received *-**-**. They held up order until I called on **th because of question with plan eligibility, but have been member of AETNA for many years. Was told it would be sent out priority and should arrive in no more than * days. Then called last week because never received and am being told the meds MIGHT be on back order but can't say for sure. *This is rediculious. On the phone now and having to go thru entire process yet again.
GetHuman: Let's quantify your experience contacting Aetna Rx Home Delivery. On a scale of 1 to 5, how easy is it go get help on a Aetna Rx Home Delivery problem?
~Anonym: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonym: I'd give them a five out of five on communication.
GetHuman: And what about Aetna Rx Home Delivery's ability to quickly and effectively address your problem?
~Anonym: For that I would say two out of five.
GetHuman: And finally- any advice for other Aetna Rx Home Delivery customers?
~Anonym: Call them early in the day or late. Don't forget any personal or account information you might need for Aetna Rx Home Delivery to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonym taken from his Aetna Rx Home Delivery customer service problem that occurred on November 3rd, 2017.