Aetna: This service was fine, one I am using now, was...
A Aetna customer review by GetHuman user ~exhausted with this from November 26th, 2017
Background on ~exhausted with this 's case
GetHuman: ~exhausted with this - can you tell our other Aetna customers when your case took place?
~exhausted with this : Sure. It was afternoon, on November 16th.
GetHuman: Did you reach out to Aetna, and if so, how?
GetHuman: And which of these common Aetna customer issues best describes the reason you wanted to talk to them?
(Shows ~exhausted with this a list of common Aetna problems)
~exhausted with this : "Renew coverage" was why I was trying to call.
~exhausted with this 's review of Aetna customer service
GetHuman: So how would you sum up your experience for GetHuman's Aetna customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~exhausted with this : This service was fine, one I am using now, was excellent. The rest of everything I have dealt with is absurdly unfriendly to humans. Mechanical phone trees followed, when you do get a human, by fairly thoughtless human beings. My low rating is for the latter.
GetHuman: Let's quantify your experience contacting Aetna. On a scale of 1 to 5, how easy is it go get help on a Aetna problem?
~exhausted with this : I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~exhausted with this : I'd give them a three out of five on communication.
GetHuman: And what about Aetna's ability to quickly and effectively address your problem?
~exhausted with this : For that I would say five out of five.
GetHuman: And finally- any advice for other Aetna customers?
~exhausted with this : Call them early in the day or late. Don't forget any personal or account information you might need for Aetna to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~exhausted with this taken from his Aetna customer service problem that occurred on November 16th, 2017.