Aetna: poor customer service. i was to talk to there s...
A Aetna customer review by GetHuman user ~marsha from November 27th, 2017
Background on ~marsha's case
GetHuman: ~marsha - can you tell our other Aetna customers when your case took place?
~marsha: Yes I can. It was afternoon, on November 23rd.
GetHuman: Did you reach out to Aetna, and if so, how?
GetHuman: And which of these common Aetna customer issues best describes the reason you wanted to talk to them?
(Shows ~marsha a list of common Aetna problems)
~marsha: "Renew coverage" was why I was trying to call.
~marsha's review of Aetna customer service
GetHuman: So how would you sum up your experience for GetHuman's Aetna customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~marsha: poor customer service. i was to talk to there supervisor with a poor analysis. better talk to a stateside rep.
GetHuman: Let's quantify your experience contacting Aetna. On a scale of 1 to 5, how easy is it go get help on a Aetna problem?
~marsha: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~marsha: I'd give them a five out of five on communication.
GetHuman: And what about Aetna's ability to quickly and effectively address your problem?
~marsha: For that I would say four out of five.
GetHuman: And finally- any advice for other Aetna customers?
~marsha: Call them early in the day or late. Don't forget any personal or account information you might need for Aetna to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~marsha taken from his Aetna customer service problem that occurred on November 23rd, 2017.