Air Canada: After waiting for ** minutes the first time...
A Air Canada customer review by GetHuman user ~Patricia from November 26th, 2017
Background on ~Patricia's case
GetHuman: ~Patricia - can you tell our other Air Canada customers when your case took place?
~Patricia: Yes I can. It was late at night, on November 16th.
GetHuman: Did you reach out to Air Canada, and if so, how?
GetHuman: And which of these common Air Canada customer issues best describes the reason you wanted to talk to them?
(Shows ~Patricia a list of common Air Canada problems)
~Patricia: "Baggage problem" was why I was trying to call.
~Patricia's review of Air Canada customer service
GetHuman: So how would you sum up your experience for GetHuman's Air Canada customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Patricia: After waiting for ** minutes the first time & ** minutes the next I'm still talking to someone in India who is almost totally incomprehensible. Our luggage has.been missing for * days & NO ONE it seems can give us any indication of what is being done. Would it be too much to ask Air Canada after * days without a bag to at least make a phone call to update the passenger? What Customer Service!
GetHuman: Let's quantify your experience contacting Air Canada. On a scale of 1 to 5, how easy is it go get help on a Air Canada problem?
~Patricia: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Patricia: I'd give them a three out of five on communication.
GetHuman: And what about Air Canada's ability to quickly and effectively address your problem?
~Patricia: For that I would say four out of five.
GetHuman: And finally- any advice for other Air Canada customers?
~Patricia: Call them early in the day or late. Don't forget any personal or account information you might need for Air Canada to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Patricia taken from his Air Canada customer service problem that occurred on November 16th, 2017.