Air Canada: phone answered right away. great, but sad that...
A Air Canada customer review by GetHuman user GetHuman-370583 from November 23rd, 2017
Background on GetHuman-370583's case
GetHuman: GetHuman-370583 - can you tell our other Air Canada customers when your case took place?
GetHuman-370583: Yup. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Air Canada, and if so, how?
GetHuman: And which of these common Air Canada customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-370583 a list of common Air Canada problems)
GetHuman-370583: "Flight delayed" was why I was trying to call.
GetHuman-370583's review of Air Canada customer service
GetHuman: So how would you sum up your experience for GetHuman's Air Canada customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-370583: phone answered right away. great, but sad that the * regular customer service numbers air canada has on their website were busy for hours- no way to speak to anyone even to make a reservation.
GetHuman: Let's quantify your experience contacting Air Canada. On a scale of 1 to 5, how easy is it go get help on a Air Canada problem?
GetHuman-370583: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-370583: I'd give them a two out of five on communication.
GetHuman: And what about Air Canada's ability to quickly and effectively address your problem?
GetHuman-370583: For that I would say three out of five.
GetHuman: And finally- any advice for other Air Canada customers?
GetHuman-370583: Call them early in the day or late. Don't forget any personal or account information you might need for Air Canada to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-370583 taken from his Air Canada customer service problem that occurred on November 15th, 2017.