Air Canada complaint

A Air Canada customer review by GetHuman user GetHuman-ads791 from November 30th, 2017

Background on GetHuman-ads791's case

GetHuman: GetHuman-ads791 - can you tell our other Air Canada customers when your case took place?
GetHuman-ads791: Yeah. It was middle of the night, on November 24th.
GetHuman: Did you reach out to Air Canada, and if so, how?
GetHuman-ads791: I used the 888-247-2262 number I found for on the GetHuman Air Canada customer phone number page I was on: Air Canada Customer Service Phone Number
GetHuman: And which of these common Air Canada customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-ads791 a list of common Air Canada problems
GetHuman-ads791: "Cancel flight" was why I was trying to call.

GetHuman-ads791's review of Air Canada customer service

GetHuman: So how would you sum up your experience for GetHuman's Air Canada customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-ads791: Air Canada complaint
GetHuman: Can you tell the rest of us a bit more from what happened on 11/24/17?
GetHuman-ads791: To Whom it May Concern,**I never write complaint letters, but this time someone at Air Canada must be held accountable for the incident that happened on November *, **** at Pearson Airport involving my family.**Our family was headed to New York La Guardia on AC Flight ***, ****am for my brother’s wedding. We arrived extra early as we were travelling with * year twins.*As we attempted to check in with agent, the agent noted that my * year old son’s last name contained a typo compared to the rest of our last names. (the VA was typed AV) on his name only.*The agent came to the quick conclusion that nothing can be done about this and her answer was quote “He ain’t getting on the plane”**Aside from the inappropriate and rude answer depicting a * year old on a family trip, the agent suggested the only way to rectify the situation was to go to Air Canada ticketing.*I ran over to the ticketing, leaving my wife with the twins and all our baggage and wedding garment bags to see the line was approx an hour wait said the “Air Canada greeting agent” on that line. I explained the issue and asked if it can be resolved quickly as time was now ticking to get into the long customs line.*The response “We have lineups for a reason, so get in line like everyone else”**If further details are required, I would be glad to get into many details- Including other rude comments made by Air Canada staff.**Bottom line: We missed the flight, but we were determined to get to New York and not miss a family wedding. *An Air Canada agent said there was * seat at *pm, * seats at *pm and * later in the evening, if I can manage to fix the name, suggesting no way to do that.**It’s tough to split a family travelling, especially with * toddlers.**We ended up going to terminal *, purchased West Jet seats for a flight an hour later at a cost of $****.**Our tickets were purchased via Aeroplan, we used ***,*** points, spent over $*** in taxes on those flights, $*** to get the name fixed and were even charged $** for the baggage because * of us did officially check in pending my son’s name fix.**I kindly ask Air Canada to do the right thing here and give our family the proper compensation.**A copy of this will be CC’d to the media.**Adam ****-***-****
GetHuman: Let's quantify your experience contacting Air Canada. On a scale of 1 to 5, how easy is it go get help on a Air Canada problem?
GetHuman-ads791: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-ads791: I'd give them a five out of five on communication.
GetHuman: And what about Air Canada's ability to quickly and effectively address your problem?
GetHuman-ads791: For that I would say four out of five.
GetHuman: And finally- any advice for other Air Canada customers?
GetHuman-ads791: Call them early in the day or late. Don't forget any personal or account information you might need for Air Canada to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-ads791 taken from his Air Canada customer service problem that occurred on November 24th, 2017.

Air Canada

3.00 of 5 stars | 132 reviews
Air Canada ReviewsAir Canada's Phone NumberAll Air Canada contact infoGeneral Air Canada customer service info
GetHuman-ads791's Air Canada Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars
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