Air Canada: Hello Mr. Rovinescu,**I am a very upset angry c...
A Air Canada customer review by GetHuman user ~Aircanadasucks from November 24th, 2017
Background on ~Aircanadasucks's case
GetHuman: ~Aircanadasucks - can you tell our other Air Canada customers when your case took place?
~Aircanadasucks: Yes. It was afternoon, on November 21st.
GetHuman: Did you reach out to Air Canada, and if so, how?
GetHuman: And which of these common Air Canada customer issues best describes the reason you wanted to talk to them?
(Shows ~Aircanadasucks a list of common Air Canada problems)
~Aircanadasucks: "Baggage problem" was why I was trying to call.
~Aircanadasucks's review of Air Canada customer service
GetHuman: So how would you sum up your experience for GetHuman's Air Canada customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Aircanadasucks: Hello Mr. Rovinescu,**I am a very upset angry customer. I missed my flight today out of milan because the agents in your airport did not assist and I missed my flights. I *Traveling with two young children and I was left with bags and two young girls at the airport. I was then told that no one in the airport could help they gave me the company phone number and I spoke to an agent you told me " sorry but it is your fault your ticket is lost" when I asked to speak to a supervisor she told me that there was no reason to find another airline to fly. I pleaded with her on the phone that I needed to rebook and she hung up on me. Yes hung up after it took me almost half an hour to reach an agent. As the CEO I would think you would want to know how your customers are treated. I'm here in milan with no way out unless I get a new ticket. I know I'm probably not important but my voice will be heard. **Thank you
GetHuman: Let's quantify your experience contacting Air Canada. On a scale of 1 to 5, how easy is it go get help on a Air Canada problem?
~Aircanadasucks: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Aircanadasucks: I'd give them a four out of five on communication.
GetHuman: And what about Air Canada's ability to quickly and effectively address your problem?
~Aircanadasucks: For that I would say one out of five.
GetHuman: And finally- any advice for other Air Canada customers?
~Aircanadasucks: Call them early in the day or late. Don't forget any personal or account information you might need for Air Canada to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Aircanadasucks taken from his Air Canada customer service problem that occurred on November 21st, 2017.