Air Canada: Service is horrible. Good luck trying to reach...
A Air Canada customer review by GetHuman user ~upset customer from November 25th, 2017
Background on ~upset customer's case
GetHuman: ~upset customer - can you tell our other Air Canada customers when your case took place?
~upset customer: Yup. It was late at night, on November 16th.
GetHuman: Did you reach out to Air Canada, and if so, how?
GetHuman: And which of these common Air Canada customer issues best describes the reason you wanted to talk to them?
(Shows ~upset customer a list of common Air Canada problems)
~upset customer: "Cancelled Flight" was why I was trying to call.
~upset customer's review of Air Canada customer service
GetHuman: So how would you sum up your experience for GetHuman's Air Canada customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~upset customer: Service is horrible. Good luck trying to reach anyone in Canada that can help or solve your problem. They want you to email them. So impersonal. This way they can not be held accountable for thier actions
GetHuman: Let's quantify your experience contacting Air Canada. On a scale of 1 to 5, how easy is it go get help on a Air Canada problem?
~upset customer: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~upset customer: I'd give them a two out of five on communication.
GetHuman: And what about Air Canada's ability to quickly and effectively address your problem?
~upset customer: For that I would say three out of five.
GetHuman: And finally- any advice for other Air Canada customers?
~upset customer: Call them early in the day or late. Don't forget any personal or account information you might need for Air Canada to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~upset customer taken from his Air Canada customer service problem that occurred on November 16th, 2017.