Air Canada: This line is only for passengers stuck at the a...
A Air Canada customer review by GetHuman user ~Do not use from November 23rd, 2017
Background on ~Do not use's case
GetHuman: ~Do not use - can you tell our other Air Canada customers when your case took place?
~Do not use: Yup. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Air Canada, and if so, how?
GetHuman: And which of these common Air Canada customer issues best describes the reason you wanted to talk to them?
(Shows ~Do not use a list of common Air Canada problems)
~Do not use: "Refund a Charge" was why I was trying to call.
~Do not use's review of Air Canada customer service
GetHuman: So how would you sum up your experience for GetHuman's Air Canada customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Do not use: This line is only for passengers stuck at the airport due to delayed or cancelled flights. Otherwise you are put back in the regular line queue.
GetHuman: Let's quantify your experience contacting Air Canada. On a scale of 1 to 5, how easy is it go get help on a Air Canada problem?
~Do not use: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Do not use: I'd give them a one out of five on communication.
GetHuman: And what about Air Canada's ability to quickly and effectively address your problem?
~Do not use: For that I would say two out of five.
GetHuman: And finally- any advice for other Air Canada customers?
~Do not use: Call them early in the day or late. Don't forget any personal or account information you might need for Air Canada to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Do not use taken from his Air Canada customer service problem that occurred on November 19th, 2017.