Air France: I am very tall, so I had chosen a middle bulkhe...
A Air France customer review by GetHuman user ~ca77 from October 27th, 2017
Background on ~ca77's case
GetHuman: ~ca77 - can you tell our other Air France customers when your case took place?
~ca77: Yes I can. It was evening, on October 19th.
GetHuman: Did you reach out to Air France, and if so, how?
GetHuman: And which of these common Air France customer issues best describes the reason you wanted to talk to them?
(Shows ~ca77 a list of common Air France problems)
~ca77: "Make a booking" was why I was trying to call.
~ca77's review of Air France customer service
GetHuman: So how would you sum up your experience for GetHuman's Air France customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ca77: I am very tall, so I had chosen a middle bulkhead seat on an air france flight from Paris to Los Angeles. A couple who spoke very little english asked me to move to the aisle seat so that they could sit together. I attempted to politely explain that I had been assigned the seat months ago, and needed the middle seat so that my legs would not stick out into the aisle. Being the troubleshooter and peacemaker that I am, I then went to the flight attendant to see if he could accommodate them elsewhere. Meanwhile the couple starting raising **** to a female flight attendant, and she was LAUGHING at me as I sat between these two extremely rude people. They were talking loudly over me on each side as if I didn't exist. I had to sit in between to obnoxious selfish people, and the flight attendant thought it was amusing. The service on air france is horrible. I will not fly with them ever again.
GetHuman: Let's quantify your experience contacting Air France. On a scale of 1 to 5, how easy is it go get help on a Air France problem?
~ca77: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ca77: I'd give them a five out of five on communication.
GetHuman: And what about Air France's ability to quickly and effectively address your problem?
~ca77: For that I would say five out of five.
GetHuman: And finally- any advice for other Air France customers?
~ca77: Call them early in the day or late. Don't forget any personal or account information you might need for Air France to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ca77 taken from his Air France customer service problem that occurred on October 19th, 2017.