Air France: We arrived in Singapore after a horrible ** hou...
A Air France customer review by GetHuman user ~Dalraddy from November 8th, 2017
Background on ~Dalraddy's case
GetHuman: ~Dalraddy - can you tell our other Air France customers when your case took place?
~Dalraddy: Yup. It was middle of the night, on October 31st.
GetHuman: Did you reach out to Air France, and if so, how?
GetHuman: And which of these common Air France customer issues best describes the reason you wanted to talk to them?
(Shows ~Dalraddy a list of common Air France problems)
~Dalraddy: "Missing item" was why I was trying to call.
~Dalraddy's review of Air France customer service
GetHuman: So how would you sum up your experience for GetHuman's Air France customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dalraddy: We arrived in Singapore after a horrible ** hour flight pinned in two center, very narrow seats as if nailed in our coffins. Looking for Customer Service to complain and to ensure that our seats back (tonight) would not be reassigned as they had been coming here, I have filled out at least * e mail forms and received the promise of an answer in ** days from just one of them! How and why did they put two older Flying Blue members, on a ***** mile AF trip, in the worst seats in the plane, pinned between * single snoring men?
GetHuman: Let's quantify your experience contacting Air France. On a scale of 1 to 5, how easy is it go get help on a Air France problem?
~Dalraddy: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dalraddy: I'd give them a five out of five on communication.
GetHuman: And what about Air France's ability to quickly and effectively address your problem?
~Dalraddy: For that I would say five out of five.
GetHuman: And finally- any advice for other Air France customers?
~Dalraddy: Call them early in the day or late. Don't forget any personal or account information you might need for Air France to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dalraddy taken from his Air France customer service problem that occurred on October 31st, 2017.