Air France: Was charged for the same ticket twice and then...
A Air France customer review by GetHuman user GetHuman-332341 from November 19th, 2017
Background on GetHuman-332341's case
GetHuman: GetHuman-332341 - can you tell our other Air France customers when your case took place?
GetHuman-332341: Sure. It was morning, on November 16th.
GetHuman: Did you reach out to Air France, and if so, how?
GetHuman: And which of these common Air France customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-332341 a list of common Air France problems)
GetHuman-332341: "Missing item" was why I was trying to call.
GetHuman-332341's review of Air France customer service
GetHuman: So how would you sum up your experience for GetHuman's Air France customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-332341: Was charged for the same ticket twice and then told they could do nothing about it. What a horrendous company. I would not recommend flying with them, considering you run the risk of getting charged twice and they refuse to help you.
GetHuman: Let's quantify your experience contacting Air France. On a scale of 1 to 5, how easy is it go get help on a Air France problem?
GetHuman-332341: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-332341: I'd give them a five out of five on communication.
GetHuman: And what about Air France's ability to quickly and effectively address your problem?
GetHuman-332341: For that I would say two out of five.
GetHuman: And finally- any advice for other Air France customers?
GetHuman-332341: Call them early in the day or late. Don't forget any personal or account information you might need for Air France to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-332341 taken from his Air France customer service problem that occurred on November 16th, 2017.