Air Miles: My husband waited ** minutes on hold only to be...
A Air Miles customer review by GetHuman user ~Anonymous from November 7th, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other Air Miles customers when your case took place?
~Anonymous: Yup. It was evening, on October 28th.
GetHuman: Did you reach out to Air Miles, and if so, how?
GetHuman: And which of these common Air Miles customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Air Miles problems)
~Anonymous: "Cancel flight" was why I was trying to call.
~Anonymous's review of Air Miles customer service
GetHuman: So how would you sum up your experience for GetHuman's Air Miles customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: My husband waited ** minutes on hold only to be told they couldn't make any airline reservations due to technical difficulties. Perhaps they could have communicated this information through a recorded message rather than require him to wait ** minutes to find this out.
GetHuman: Let's quantify your experience contacting Air Miles. On a scale of 1 to 5, how easy is it go get help on a Air Miles problem?
~Anonymous: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a one out of five on communication.
GetHuman: And what about Air Miles's ability to quickly and effectively address your problem?
~Anonymous: For that I would say one out of five.
GetHuman: And finally- any advice for other Air Miles customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Air Miles to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Air Miles customer service problem that occurred on October 28th, 2017.