Air Miles: I was a customer since **** and they used to be...
A Air Miles customer review by GetHuman user ~turned off from November 27th, 2017
Background on ~turned off's case
GetHuman: ~turned off - can you tell our other Air Miles customers when your case took place?
~turned off: Yeah. It was morning, on November 19th.
GetHuman: Did you reach out to Air Miles, and if so, how?
GetHuman: And which of these common Air Miles customer issues best describes the reason you wanted to talk to them?
(Shows ~turned off a list of common Air Miles problems)
~turned off: "Missing item" was why I was trying to call.
~turned off's review of Air Miles customer service
GetHuman: So how would you sum up your experience for GetHuman's Air Miles customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~turned off: I was a customer since **** and they used to be good but now I am switching to VISA as I am turned off BMO. thank you
GetHuman: Let's quantify your experience contacting Air Miles. On a scale of 1 to 5, how easy is it go get help on a Air Miles problem?
~turned off: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~turned off: I'd give them a four out of five on communication.
GetHuman: And what about Air Miles's ability to quickly and effectively address your problem?
~turned off: For that I would say one out of five.
GetHuman: And finally- any advice for other Air Miles customers?
~turned off: Call them early in the day or late. Don't forget any personal or account information you might need for Air Miles to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~turned off taken from his Air Miles customer service problem that occurred on November 19th, 2017.