As a home owner listing on airbnb, I called to...
A AirBnB customer review by GetHuman user ~kahonua hale from November 28th, 2017
Background on ~kahonua hale's case
GetHuman: ~kahonua hale - can you tell our other AirBnB customers when your case took place?
~kahonua hale: Yes. It was late at night, on November 23rd.
GetHuman: Did you reach out to AirBnB, and if so, how?
GetHuman: And which of these common AirBnB customer issues best describes the reason you wanted to talk to them?
(Shows ~kahonua hale a list of common AirBnB problems)
~kahonua hale: "Report a problem" was why I was trying to call.
~kahonua hale's review of AirBnB customer service
GetHuman: So how would you sum up your experience for GetHuman's AirBnB customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kahonua hale: As a home owner listing on airbnb, I called to stage a complaint on the way Airbnb does their bookings. I was speaking with an agent who referred me to your legal department. I'd waited over ** minutes to speak to someone and then was cut off with no return call. You have my phone number. Very uncool. Darryl Herzon*kahonua hale.
GetHuman: Let's quantify your experience contacting AirBnB. On a scale of 1 to 5, how easy is it go get help on a AirBnB problem?
~kahonua hale: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kahonua hale: I'd give them a five out of five on communication.
GetHuman: And what about AirBnB's ability to quickly and effectively address your problem?
~kahonua hale: For that I would say five out of five.
GetHuman: And finally- any advice for other AirBnB customers?
~kahonua hale: Call them early in the day or late. Don't forget any personal or account information you might need for AirBnB to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kahonua hale taken from his AirBnB customer service problem that occurred on November 23rd, 2017.