AirBnB: I spoke with Ethan who I really liked because h...
A AirBnB customer review by GetHuman user ~Gregg from November 24th, 2017
Background on ~Gregg's case
GetHuman: ~Gregg - can you tell our other AirBnB customers when your case took place?
~Gregg: Yes I can. It was morning, on November 16th.
GetHuman: Did you reach out to AirBnB, and if so, how?
GetHuman: And which of these common AirBnB customer issues best describes the reason you wanted to talk to them?
(Shows ~Gregg a list of common AirBnB problems)
~Gregg: "Technical support" was why I was trying to call.
~Gregg's review of AirBnB customer service
GetHuman: So how would you sum up your experience for GetHuman's AirBnB customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Gregg: I spoke with Ethan who I really liked because he kept his cool and let me vent for quite a while. They did not solve my problem entirely but he is working on it. Ethan took the time to tell me how to work within the system so that I don't run into the same problem again. I'm going to try to work this out and try to do business with AIRBnB because I travel a lot and like what they have to offer with the exception of taking my money and not getting the reservation. I understand that the banks are the ones who are mostly taking advantage of people by stealing our money so they can use it for an extra week or two. People, we need to do something about this, it is getting out of hand, our freedom is constantly being taken away by bullies.*Below is the email I sent to AIRBnB*I understand what you said and that it can take up to seven business days for my credit to go through. I also understand that you said that you gave me a credit right of way.**Here is what I say in response to your part
GetHuman: Let's quantify your experience contacting AirBnB. On a scale of 1 to 5, how easy is it go get help on a AirBnB problem?
~Gregg: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Gregg: I'd give them a two out of five on communication.
GetHuman: And what about AirBnB's ability to quickly and effectively address your problem?
~Gregg: For that I would say five out of five.
GetHuman: And finally- any advice for other AirBnB customers?
~Gregg: Call them early in the day or late. Don't forget any personal or account information you might need for AirBnB to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Gregg taken from his AirBnB customer service problem that occurred on November 16th, 2017.