It is almost midnight. My airbnb account was f...

A AirBnB customer review by GetHuman user ~LOUISE AMM from November 28th, 2017

Background on ~LOUISE AMM's case

GetHuman: ~LOUISE AMM - can you tell our other AirBnB customers when your case took place?
~LOUISE AMM: Yes. It was late at night, on November 24th.
GetHuman: Did you reach out to AirBnB, and if so, how?
~LOUISE AMM: I used the 855-424-7262 number I found for on the GetHuman AirBnB customer phone number page I was on: AirBnB Customer Service Phone Number
GetHuman: And which of these common AirBnB customer issues best describes the reason you wanted to talk to them?
(Shows ~LOUISE AMM a list of common AirBnB problems)
~LOUISE AMM: "Cancel Booking" was why I was trying to call.

~LOUISE AMM's review of AirBnB customer service

GetHuman: So how would you sum up your experience for GetHuman's AirBnB customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~LOUISE AMM: It is almost midnight. My airbnb account was frozen without an email. I called and had to wait ** minutes for a rep. This is costly and really unnecessary in this day and ag.
GetHuman: Let's quantify your experience contacting AirBnB. On a scale of 1 to 5, how easy is it go get help on a AirBnB problem?
~LOUISE AMM: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~LOUISE AMM: I'd give them a two out of five on communication.
GetHuman: And what about AirBnB's ability to quickly and effectively address your problem?
~LOUISE AMM: For that I would say three out of five.
GetHuman: And finally- any advice for other AirBnB customers?
~LOUISE AMM: Call them early in the day or late. Don't forget any personal or account information you might need for AirBnB to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~LOUISE AMM taken from his AirBnB customer service problem that occurred on November 24th, 2017.


3.69 of 5 stars | 916 reviews

~LOUISE AMM's AirBnB Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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