AirBnB: I was impressed with the speedy response and al...
A AirBnB customer review by GetHuman user ~mara baygulova from November 21st, 2017
Background on ~mara baygulova's case
GetHuman: ~mara baygulova - can you tell our other AirBnB customers when your case took place?
~mara baygulova: Yeah. It was late at night, on November 16th.
GetHuman: Did you reach out to AirBnB, and if so, how?
GetHuman: And which of these common AirBnB customer issues best describes the reason you wanted to talk to them?
(Shows ~mara baygulova a list of common AirBnB problems)
~mara baygulova: "Refund" was why I was trying to call.
~mara baygulova's review of AirBnB customer service
GetHuman: So how would you sum up your experience for GetHuman's AirBnB customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mara baygulova: I was impressed with the speedy response and although there were delays, they were minor. Dominique was very helpful in solving my listing problem promptly, kindly and compassionately. Thank you Dominique!
GetHuman: Let's quantify your experience contacting AirBnB. On a scale of 1 to 5, how easy is it go get help on a AirBnB problem?
~mara baygulova: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mara baygulova: I'd give them a five out of five on communication.
GetHuman: And what about AirBnB's ability to quickly and effectively address your problem?
~mara baygulova: For that I would say two out of five.
GetHuman: And finally- any advice for other AirBnB customers?
~mara baygulova: Call them early in the day or late. Don't forget any personal or account information you might need for AirBnB to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mara baygulova taken from his AirBnB customer service problem that occurred on November 16th, 2017.