AirBnB: INCREDIBLY disappointing company. I rent my ho...
A AirBnB customer review by GetHuman user ~PatriciaMaguire from November 23rd, 2017
Background on ~PatriciaMaguire's case
GetHuman: ~PatriciaMaguire - can you tell our other AirBnB customers when your case took place?
~PatriciaMaguire: Yes I can. It was afternoon, on November 21st.
GetHuman: Did you reach out to AirBnB, and if so, how?
GetHuman: And which of these common AirBnB customer issues best describes the reason you wanted to talk to them?
(Shows ~PatriciaMaguire a list of common AirBnB problems)
~PatriciaMaguire: "Edit listing" was why I was trying to call.
~PatriciaMaguire's review of AirBnB customer service
GetHuman: So how would you sum up your experience for GetHuman's AirBnB customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~PatriciaMaguire: INCREDIBLY disappointing company. I rent my home to someone, have perfect communication, and reception with this person as my guest.* days into their * day stay they get fully refunded even though neither one of us cancelled. there was no cancellation email. I have waited a week to figure out what glitch is wrong on their end, bc for no reason this occurred and they have the nerve to suggest to my guest to go stay in a HOTEL, while I am NOT paid out at all. WHEN YOU CALL---NO ONE has answers, and they lie--telling you someone from the "RIGHT TEAM" will return your call. I have waited * days and only received an email from the first person I spoke to, which seems none of the customer service reps are trained to do any problem solving.
GetHuman: Let's quantify your experience contacting AirBnB. On a scale of 1 to 5, how easy is it go get help on a AirBnB problem?
~PatriciaMaguire: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~PatriciaMaguire: I'd give them a two out of five on communication.
GetHuman: And what about AirBnB's ability to quickly and effectively address your problem?
~PatriciaMaguire: For that I would say five out of five.
GetHuman: And finally- any advice for other AirBnB customers?
~PatriciaMaguire: Call them early in the day or late. Don't forget any personal or account information you might need for AirBnB to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~PatriciaMaguire taken from his AirBnB customer service problem that occurred on November 21st, 2017.