My friend & I, used airbnb for a room. Althoug...

A AirBnB customer review by GetHuman user ~Kevin Williams from November 27th, 2017

Background on ~Kevin Williams's case

GetHuman: ~Kevin Williams - can you tell our other AirBnB customers when your case took place?
~Kevin Williams: Yes. It was morning, on November 24th.
GetHuman: Did you reach out to AirBnB, and if so, how?
~Kevin Williams: I used the 855-424-7262 number I found for on the GetHuman AirBnB customer phone number page I was on: AirBnB Customer Service Phone Number
GetHuman: And which of these common AirBnB customer issues best describes the reason you wanted to talk to them?
(Shows ~Kevin Williams a list of common AirBnB problems)
~Kevin Williams: "Update account information" was why I was trying to call.

~Kevin Williams's review of AirBnB customer service

GetHuman: So how would you sum up your experience for GetHuman's AirBnB customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kevin Williams: My friend & I, used airbnb for a room. Although he has used this service several times this was my first. We saw very nice looking photos online. However, when we got to the home we found a basement room with a "shared" bathroom although it was listed as private. There was literally someone in the shower when we arrived. The bed linen looked as if it had not been changed, hair on the pillowcase, a visibly dirty blanket under the comforter and just a top sheet over the mattress. We went out to get detergent but decided to call airbnb first. As I said this was my first experience & most likely my last because as I sit here typing this message and listening to the host walking around fussing in her language because she had to make the bed with clean linen and clean the pissy toilet I am more bothered by the response I received from the customer service rep of airbnb. She basically informed us that we were just gonna have to deal with it. At least for ** hours until the host rectified t
GetHuman: Let's quantify your experience contacting AirBnB. On a scale of 1 to 5, how easy is it go get help on a AirBnB problem?
~Kevin Williams: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kevin Williams: I'd give them a five out of five on communication.
GetHuman: And what about AirBnB's ability to quickly and effectively address your problem?
~Kevin Williams: For that I would say five out of five.
GetHuman: And finally- any advice for other AirBnB customers?
~Kevin Williams: Call them early in the day or late. Don't forget any personal or account information you might need for AirBnB to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kevin Williams taken from his AirBnB customer service problem that occurred on November 24th, 2017.

AirBnB

3.69 of 5 stars | 916 reviews

~Kevin Williams's AirBnB Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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