AirBnB: This company is a scam. When you have an agreem...

A AirBnB customer review by GetHuman user GetHuman-41319 from November 22nd, 2017

Background on GetHuman-41319's case

GetHuman: GetHuman-41319 - can you tell our other AirBnB customers when your case took place?
GetHuman-41319: Yes. It was morning, on November 15th.
GetHuman: Did you reach out to AirBnB, and if so, how?
GetHuman-41319: I used the 855-424-7262 number I found for on the GetHuman AirBnB customer phone number page I was on: AirBnB Customer Service Phone Number
GetHuman: And which of these common AirBnB customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-41319 a list of common AirBnB problems)
GetHuman-41319: "Account access" was why I was trying to call.

GetHuman-41319's review of AirBnB customer service

GetHuman: So how would you sum up your experience for GetHuman's AirBnB customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-41319: This company is a scam. When you have an agreement on a specific house with them, even if the house owner changes the nature of the house he want to give you that does not meet your need, Airbnb will still take your money from your credit and will not respond to your phone calls. It is pure scam.
GetHuman: Let's quantify your experience contacting AirBnB. On a scale of 1 to 5, how easy is it go get help on a AirBnB problem?
GetHuman-41319: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-41319: I'd give them a five out of five on communication.
GetHuman: And what about AirBnB's ability to quickly and effectively address your problem?
GetHuman-41319: For that I would say four out of five.
GetHuman: And finally- any advice for other AirBnB customers?
GetHuman-41319: Call them early in the day or late. Don't forget any personal or account information you might need for AirBnB to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-41319 taken from his AirBnB customer service problem that occurred on November 15th, 2017.


3.69 of 5 stars | 916 reviews

GetHuman-41319's AirBnB Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
5 out of 5 stars

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