AirBnB: Jon answered the phone promptly--no waiting-- a...
A AirBnB customer review by GetHuman user ~Kansas Traveler from November 24th, 2017
Background on ~Kansas Traveler's case
GetHuman: ~Kansas Traveler - can you tell our other AirBnB customers when your case took place?
~Kansas Traveler: Yup. It was evening, on November 15th.
GetHuman: Did you reach out to AirBnB, and if so, how?
GetHuman: And which of these common AirBnB customer issues best describes the reason you wanted to talk to them?
(Shows ~Kansas Traveler a list of common AirBnB problems)
~Kansas Traveler: "Refund" was why I was trying to call.
~Kansas Traveler's review of AirBnB customer service
GetHuman: So how would you sum up your experience for GetHuman's AirBnB customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kansas Traveler: Jon answered the phone promptly--no waiting-- and was extremely patient, cordial, and helpful. My problem was resolved quickly. Thank you to this website for offering this phone number. It worked, and it made my day!
GetHuman: Let's quantify your experience contacting AirBnB. On a scale of 1 to 5, how easy is it go get help on a AirBnB problem?
~Kansas Traveler: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kansas Traveler: I'd give them a five out of five on communication.
GetHuman: And what about AirBnB's ability to quickly and effectively address your problem?
~Kansas Traveler: For that I would say five out of five.
GetHuman: And finally- any advice for other AirBnB customers?
~Kansas Traveler: Call them early in the day or late. Don't forget any personal or account information you might need for AirBnB to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kansas Traveler taken from his AirBnB customer service problem that occurred on November 15th, 2017.