AirBnB: Once you get a person, they are very friendly b...
A AirBnB customer review by GetHuman user ~kathy johnson from November 24th, 2017
Background on ~kathy johnson's case
GetHuman: ~kathy johnson - can you tell our other AirBnB customers when your case took place?
~kathy johnson: Yes. It was afternoon, on November 17th.
GetHuman: Did you reach out to AirBnB, and if so, how?
GetHuman: And which of these common AirBnB customer issues best describes the reason you wanted to talk to them?
(Shows ~kathy johnson a list of common AirBnB problems)
~kathy johnson: "Insurance claim" was why I was trying to call.
~kathy johnson's review of AirBnB customer service
GetHuman: So how would you sum up your experience for GetHuman's AirBnB customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kathy johnson: Once you get a person, they are very friendly but it takes several attempts or a very very long wait on the phone. I have tried emailing (got a response days later). I have called (wait on the phone for at least ** mins each time). I have tried the web communication device (always busy). Very hard to get in touch with anyone. Will not use this site to book a vacation again. I much prefer VRBO. Also, I have to pay a fee to book someone's house and get the benefit of airbnb service, whichs, as I've mentioned, is not good.
GetHuman: Let's quantify your experience contacting AirBnB. On a scale of 1 to 5, how easy is it go get help on a AirBnB problem?
~kathy johnson: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kathy johnson: I'd give them a three out of five on communication.
GetHuman: And what about AirBnB's ability to quickly and effectively address your problem?
~kathy johnson: For that I would say five out of five.
GetHuman: And finally- any advice for other AirBnB customers?
~kathy johnson: Call them early in the day or late. Don't forget any personal or account information you might need for AirBnB to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kathy johnson taken from his AirBnB customer service problem that occurred on November 17th, 2017.