AirBnB: it took * weeks to reply!!!! and I wanted furth...

A AirBnB customer review by GetHuman user ~Wanida Suttapanya from November 23rd, 2017

Background on ~Wanida Suttapanya's case

GetHuman: ~Wanida Suttapanya - can you tell our other AirBnB customers when your case took place?
~Wanida Suttapanya: Yup. It was middle of the night, on November 17th.
GetHuman: Did you reach out to AirBnB, and if so, how?
~Wanida Suttapanya: I used the 855-424-7262 number I found for on the GetHuman AirBnB customer phone number page I was on: AirBnB Customer Service Phone Number
GetHuman: And which of these common AirBnB customer issues best describes the reason you wanted to talk to them?
Shows ~Wanida Suttapanya a list of common AirBnB problems
~Wanida Suttapanya: "Change booking" was why I was trying to call.

~Wanida Suttapanya's review of AirBnB customer service

GetHuman: So how would you sum up your experience for GetHuman's AirBnB customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Wanida Suttapanya: it took * weeks to reply!!!! and I wanted further confirmation of what needed to be done, which has been ignored for over ** days TOTALLY UNBELIEVABLE
GetHuman: Let's quantify your experience contacting AirBnB. On a scale of 1 to 5, how easy is it go get help on a AirBnB problem?
~Wanida Suttapanya: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Wanida Suttapanya: I'd give them a five out of five on communication.
GetHuman: And what about AirBnB's ability to quickly and effectively address your problem?
~Wanida Suttapanya: For that I would say five out of five.
GetHuman: And finally- any advice for other AirBnB customers?
~Wanida Suttapanya: Call them early in the day or late. Don't forget any personal or account information you might need for AirBnB to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Wanida Suttapanya taken from his AirBnB customer service problem that occurred on November 17th, 2017.

AirBnB

3.69 of 5 stars | 916 reviews
AirBnB ReviewsAirBnB's Phone NumberAll AirBnB contact infoGeneral AirBnB customer service info
~Wanida Suttapanya's AirBnB Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars
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