AirBnB: tenants are disturbing the neighbors

A AirBnB customer review by GetHuman user GetHuman64167 from December 8th, 2017

Background on GetHuman64167's case

GetHuman: GetHuman64167 - can you tell our other AirBnB customers when your case took place?
GetHuman64167: Yes I can. It was morning, on December 4th.
GetHuman: Did you reach out to AirBnB, and if so, how?
GetHuman64167: I used the 855-424-7262 number I found for on the GetHuman AirBnB customer phone number page I was on: AirBnB Customer Service Phone Number
GetHuman: And which of these common AirBnB customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman64167 a list of common AirBnB problems)
GetHuman64167: "Edit listing" was why I was trying to call.

GetHuman64167's review of AirBnB customer service

GetHuman: So how would you sum up your experience for GetHuman's AirBnB customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman64167: tenants are disturbing the neighbors
GetHuman: Can you tell the rest of us a bit more from what happened on 12/04/17?
GetHuman64167: Hi! The house down our street is being rented out through AirBNB. The renters are regularly holding very loud parties from midnight until *-* am, leave the house yelling, etc. Last weekend they had a mechanical bull and at least ** people in the house, neighbor witnessed someone performing a *** act on the balcony, overheard two women saying they were hired for the party, etc. Some days the owners are the ones throwing the party, other days it's their renters. The Los Angeles Police Dept has been called multiple occasions, they respond when they can but they are understaffed. The address is **** Don Milgro Drive, Los Angeles, CA *****. I am hoping there is something you can do to help the cause and help us get these people out of the neighborhood!!!!
GetHuman: Let's quantify your experience contacting AirBnB. On a scale of 1 to 5, how easy is it go get help on a AirBnB problem?
GetHuman64167: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman64167: I'd give them a five out of five on communication.
GetHuman: And what about AirBnB's ability to quickly and effectively address your problem?
GetHuman64167: For that I would say five out of five.
GetHuman: And finally- any advice for other AirBnB customers?
GetHuman64167: Call them early in the day or late. Don't forget any personal or account information you might need for AirBnB to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman64167 taken from his AirBnB customer service problem that occurred on December 4th, 2017.


3.69 of 5 stars | 916 reviews

GetHuman64167's AirBnB Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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