Alabama Department of Revenue: Called regarding my refund and was told they wo...

A Alabama Department of Revenue customer review by GetHuman user GetHuman-399288 from November 23rd, 2017

Background on GetHuman-399288's case

GetHuman: GetHuman-399288 - can you tell our other Alabama Department of Revenue customers when your case took place?
GetHuman-399288: Yup. It was morning, on November 14th.
GetHuman: Did you reach out to Alabama Department of Revenue, and if so, how?
GetHuman-399288: I used the 334-242-1170 number I found for on the GetHuman Alabama Department of Revenue customer phone number page I was on: Alabama Department of Revenue Customer Service Phone Number
GetHuman: And which of these common Alabama Department of Revenue customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-399288 a list of common Alabama Department of Revenue problems)
GetHuman-399288: "None of those really matches why I wanted to call Alabama Department of Revenue that day." was why I was trying to call.

GetHuman-399288's review of Alabama Department of Revenue customer service

GetHuman: So how would you sum up your experience for GetHuman's Alabama Department of Revenue customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-399288: Called regarding my refund and was told they would get to me when they could! Very rude toned lady sighed as I tried to give a brief description of why I called and said just give me your SS*, then told me to call Mobile office cause they were handling it. When I called there, all I get is automated service that sends my to a mess. That says leave info and someone will call back!!!! Yeah right, I've had several inquires on my **** refund and have been met with rudeness and hostility on every call!!! Sure that y'all have a rough job but who doesn't? Guess y'all just encourage negativity throughout the state run programs which are paid for by the very people who the majority of state employees are treating so terribly!!!! This way of conducting business could not exist in ANY form except government! Go figure, bet if I was a rich fat cat I would have no problem reaching someone with manners to answer a basic question!!! Sure this won't be read anyway!
GetHuman: Let's quantify your experience contacting Alabama Department of Revenue. On a scale of 1 to 5, how easy is it go get help on a Alabama Department of Revenue problem?
GetHuman-399288: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-399288: I'd give them a five out of five on communication.
GetHuman: And what about Alabama Department of Revenue's ability to quickly and effectively address your problem?
GetHuman-399288: For that I would say four out of five.
GetHuman: And finally- any advice for other Alabama Department of Revenue customers?
GetHuman-399288: Call them early in the day or late. Don't forget any personal or account information you might need for Alabama Department of Revenue to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-399288 taken from his Alabama Department of Revenue customer service problem that occurred on November 14th, 2017.

Alabama Department of Revenue

3.00 of 5 stars | 28 reviews

GetHuman-399288's Alabama Department of Revenue Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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