Alabama Department of Revenue: I got a quick response but the answer is unacce...
A Alabama Department of Revenue customer review by GetHuman user ~Paul Revere from November 26th, 2017
Background on ~Paul Revere's case
GetHuman: ~Paul Revere - can you tell our other Alabama Department of Revenue customers when your case took place?
~Paul Revere: Yes. It was afternoon, on November 19th.
GetHuman: Did you reach out to Alabama Department of Revenue, and if so, how?
GetHuman: And which of these common Alabama Department of Revenue customer issues best describes the reason you wanted to talk to them?
(Shows ~Paul Revere a list of common Alabama Department of Revenue problems)
~Paul Revere: "None of those really matches why I wanted to call Alabama Department of Revenue that day." was why I was trying to call.
~Paul Revere's review of Alabama Department of Revenue customer service
GetHuman: So how would you sum up your experience for GetHuman's Alabama Department of Revenue customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Paul Revere: I got a quick response but the answer is unacceptable. I filed over * weeks ago and they are still saying it will take *-** weeks to get a refund. It looks to me like they don't have the money and are hoping people will pay their taxes so they can pay refunds. It seems I need to lower my deductions for the state, so I owe them next year. When they call me asking for the money I will tell them I was worried about Identity Fraud and they will have to wait another * months for their money until I can confirm who they are. Bogus!
GetHuman: Let's quantify your experience contacting Alabama Department of Revenue. On a scale of 1 to 5, how easy is it go get help on a Alabama Department of Revenue problem?
~Paul Revere: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Paul Revere: I'd give them a five out of five on communication.
GetHuman: And what about Alabama Department of Revenue's ability to quickly and effectively address your problem?
~Paul Revere: For that I would say three out of five.
GetHuman: And finally- any advice for other Alabama Department of Revenue customers?
~Paul Revere: Call them early in the day or late. Don't forget any personal or account information you might need for Alabama Department of Revenue to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Paul Revere taken from his Alabama Department of Revenue customer service problem that occurred on November 19th, 2017.