Alamo: I left my camera in my rental almost a month a...
A Alamo customer review by GetHuman user ~dancingcowboy chris from November 6th, 2017
Background on ~dancingcowboy chris's case
GetHuman: ~dancingcowboy chris - can you tell our other Alamo customers when your case took place?
~dancingcowboy chris: Yes. It was middle of the night, on November 5th.
GetHuman: Did you reach out to Alamo, and if so, how?
GetHuman: And which of these common Alamo customer issues best describes the reason you wanted to talk to them?
(Shows ~dancingcowboy chris a list of common Alamo problems)
~dancingcowboy chris: "Missing item" was why I was trying to call.
~dancingcowboy chris's review of Alamo customer service
GetHuman: So how would you sum up your experience for GetHuman's Alamo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dancingcowboy chris: I left my camera in my rental almost a month ago and still have had NO contact from Alamo since.I was told I needed to inform them online as the only option. I've still only gotten replies saying they received my emails but, no communication as to which of their employees STOLE my camera! I used to rent from whenever I needed a car but will reevaluate my relationship with them. Big business *****. All of them.
GetHuman: Let's quantify your experience contacting Alamo. On a scale of 1 to 5, how easy is it go get help on a Alamo problem?
~dancingcowboy chris: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dancingcowboy chris: I'd give them a five out of five on communication.
GetHuman: And what about Alamo's ability to quickly and effectively address your problem?
~dancingcowboy chris: For that I would say three out of five.
GetHuman: And finally- any advice for other Alamo customers?
~dancingcowboy chris: Call them early in the day or late. Don't forget any personal or account information you might need for Alamo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dancingcowboy chris taken from his Alamo customer service problem that occurred on November 5th, 2017.