Alex and Ani: I waited ** minutes - it sounded like someone p...
A Alex and Ani customer review by GetHuman user ~Maureen Pettit from November 19th, 2017
Background on ~Maureen Pettit's case
GetHuman: ~Maureen Pettit - can you tell our other Alex and Ani customers when your case took place?
~Maureen Pettit: Yup. It was middle of the night, on November 11th.
GetHuman: Did you reach out to Alex and Ani, and if so, how?
GetHuman: And which of these common Alex and Ani customer issues best describes the reason you wanted to talk to them?
(Shows ~Maureen Pettit a list of common Alex and Ani problems)
~Maureen Pettit: "Change order" was why I was trying to call.
~Maureen Pettit's review of Alex and Ani customer service
GetHuman: So how would you sum up your experience for GetHuman's Alex and Ani customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Maureen Pettit: I waited ** minutes - it sounded like someone picked up - and then I was disconnected!!! I am still trying
GetHuman: Let's quantify your experience contacting Alex and Ani. On a scale of 1 to 5, how easy is it go get help on a Alex and Ani problem?
~Maureen Pettit: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Maureen Pettit: I'd give them a five out of five on communication.
GetHuman: And what about Alex and Ani's ability to quickly and effectively address your problem?
~Maureen Pettit: For that I would say five out of five.
GetHuman: And finally- any advice for other Alex and Ani customers?
~Maureen Pettit: Call them early in the day or late. Don't forget any personal or account information you might need for Alex and Ani to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Maureen Pettit taken from his Alex and Ani customer service problem that occurred on November 11th, 2017.
Alex and Ani
5.00 of 5 stars | 6 reviews
~Maureen Pettit's Alex and Ani Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars
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