Alex and Ani: Katie and Jane were most cordial and helpful...
A Alex and Ani customer review by GetHuman user ~missjw from November 12th, 2017
Background on ~missjw's case
GetHuman: ~missjw - can you tell our other Alex and Ani customers when your case took place?
~missjw: Yes. It was evening, on November 6th.
GetHuman: Did you reach out to Alex and Ani, and if so, how?
GetHuman: And which of these common Alex and Ani customer issues best describes the reason you wanted to talk to them?
(Shows ~missjw a list of common Alex and Ani problems)
~missjw: "Complaint" was why I was trying to call.
~missjw's review of Alex and Ani customer service
GetHuman: So how would you sum up your experience for GetHuman's Alex and Ani customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~missjw: Katie and Jane were most cordial and helpful. Wish there were more people like them in a customer service position. Love the products* showing off to all my friends. We are of the hippie generation so have a great fondness for the style and repurposing. Absolutely love the bracelet design and the lack of need to order a specific size, especially for gifts. Thanks, again.
GetHuman: Let's quantify your experience contacting Alex and Ani. On a scale of 1 to 5, how easy is it go get help on a Alex and Ani problem?
~missjw: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~missjw: I'd give them a five out of five on communication.
GetHuman: And what about Alex and Ani's ability to quickly and effectively address your problem?
~missjw: For that I would say five out of five.
GetHuman: And finally- any advice for other Alex and Ani customers?
~missjw: Call them early in the day or late. Don't forget any personal or account information you might need for Alex and Ani to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~missjw taken from his Alex and Ani customer service problem that occurred on November 6th, 2017.
Alex and Ani
5.00 of 5 stars | 6 reviews
~missjw's Alex and Ani Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Alex and Ani, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Alex and Ani in any way.