Allegiant: I went to the counter at Knoxville (TYS) airpor...
A Allegiant customer review by GetHuman user ~Mike from November 25th, 2017
Background on ~Mike's case
GetHuman: ~Mike - can you tell our other Allegiant customers when your case took place?
~Mike: Yeah. It was afternoon, on November 23rd.
GetHuman: Did you reach out to Allegiant, and if so, how?
GetHuman: And which of these common Allegiant customer issues best describes the reason you wanted to talk to them?
(Shows ~Mike a list of common Allegiant problems)
~Mike: "Baggage Problem" was why I was trying to call.
~Mike's review of Allegiant customer service
GetHuman: So how would you sum up your experience for GetHuman's Allegiant customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mike: I went to the counter at Knoxville (TYS) airport and ordered tickets. It was quick and easy. (Buying tickets at the airport saves money regarding Allegiant.) Also, I verified my carry-on bag would not be charged. For those traveling very light, small vintage suitcases from the ****'s were designed to fit under the seat perfectly. Suitcases that fit under the seat are free. Overhead luggage is not free. My only disappointment was that the counter was closed the first time I went to buy tickets. They only keep an employee at the airport counter for one hour prior to a departing flight. That's very, very limited hours.
GetHuman: Let's quantify your experience contacting Allegiant. On a scale of 1 to 5, how easy is it go get help on a Allegiant problem?
~Mike: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mike: I'd give them a one out of five on communication.
GetHuman: And what about Allegiant's ability to quickly and effectively address your problem?
~Mike: For that I would say one out of five.
GetHuman: And finally- any advice for other Allegiant customers?
~Mike: Call them early in the day or late. Don't forget any personal or account information you might need for Allegiant to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mike taken from his Allegiant customer service problem that occurred on November 23rd, 2017.